Refund policy

Returns & Refunds Policy (UK)

Last updated: 30 June 2025

1. Your Right to Return

If you change your mind about a purchase, you may return it provided that:

  1. You first obtain a Returns Authorisation Number (RAN) from us (see Section 2).

  2. The item reaches us within 28 calendar days of the date we issue the RAN.

  3. The goods are unused, unopened and in their original, undamaged packaging.

This policy is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

2. How to Request a Return

  1. Email onlinesales@bluelightsdigital.com with your order number and the reason for return.

  2. We will reply within 2 working days with:

    • A unique RAN; and

    • The return address and any packing instructions.

  3. Clearly write the RAN on the outside of the parcel; returns without a valid RAN may be refused.

3. Condition of Goods

  • We can only issue a refund if the item is still factory-sealed and unopened.

  • Items that show signs of use, have missing parts, broken seals, or damaged packaging will be returned to you and no refund will be given.

4. Cost & Method of Return

  • You are responsible for the cost and risk of returning the goods. We recommend an insured, tracked service, as we cannot refund items that are lost or damaged in transit.

  • We do not provide pre-paid return labels unless the item is faulty, damaged in transit, or sent in error.

5. Inspection & Refunds

  • Once received, returns are inspected within 3 working days.

  • If approved, we will refund the product price (excluding the original delivery fee) to your original payment method within 10 working days of approval.

  • We will email you to confirm the outcome of your return.

6. Faulty, Damaged or Incorrect Items

If your goods arrive damaged, faulty or not as described, please email us within 48 hours of delivery. We will arrange either a replacement or a free-of-charge return and full refund, according to your preference and your statutory rights.

7. Non-Returnable Items

For hygiene and safety reasons, certain items (e.g. perishable or personalised goods) cannot be returned unless faulty. We will indicate any such exclusions on the product page.

8. Contact Us

If you have any questions about returns or need help obtaining a RAN, please get in touch with us at onlinesales@bluelightsdigital.com

 

We aim to make returns as straightforward as possible while ensuring that all goods reach the next customer in perfect condition. Thank you for your understanding.