Shipping policy

Shipping Policy (UK)

Last updated: 30 June 2025


1. Dispatch & Delivery Times

  • Items in stock – We aim to dispatch all in-stock items within 1 working day and deliver within 5 working days of the date you place your order (Monday–Friday, excluding UK public holidays).

  • Items out of stock – If something you have ordered is unavailable, we will email you within 2 working days with an estimated delivery date. If the revised date is unacceptable, tell us and we will issue a full refund straight away.


2. Delivery Service & Cost

Courier Estimated Delivery Time* Product Type Cost (inc VAT.) Tracking Provided
DHL 3-5 working days (from dispatch) Standard Items £30 flat rate Yes
DHL 3-5 working days (from dispatch) Drones Free of charge Yes

*Deliveries to remote areas (e.g. Highlands & Islands, Channel Islands, Isle of Man) may take an extra 1–2 working days.

 

3. Order Processing & Tracking

  • Orders received before 3 pm are generally processed the same working day; those placed after 3 pm or at weekends are processed on the next working day.

  • When your parcel leaves us, you will receive a confirmation email with a DHL tracking link so you can follow its progress in real time.

 

4. Split Deliveries

If your order contains multiple items, we may ship them separately to get part of your order to you faster. You will not incur additional delivery charges.

 

5. Delivery Address Accuracy

Please double-check your delivery address before completing checkout. We cannot be held responsible for delays or losses caused by an incorrect or incomplete address. If you spot an error, contact us immediately at onlinesales@bluelightsdigital.com and we will do our best to amend it before dispatch.


6. Missed & Failed Deliveries

If no one is available to sign for the parcel, DHL will leave a calling card or send you an email/text with re-delivery or collection options. Unclaimed parcels are returned to us after their holding period; we will then refund the cost of the goods (minus the original delivery charge).

 

7. Risk & Ownership

Risk of loss and damage passes to you once the goods are delivered. Ownership transfers only when we have received full payment (including the delivery charge).

 

8. International Shipping

We currently ship within the United Kingdom only. We hope to expand to selected EU destinations later this year.

 

9. Contact Us

If you have any questions about delivery or need help tracking an order, please get in touch via our contact page.

 

Thank you for shopping with us. We’re committed to getting your order to you safely and promptly. If something isn’t right, please let us know so we can make it right.